Do you have Verizon as your cell phone provider? If your service was disrupted by the latest outage, Verizon is offering a one-time $20 credit.
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Per Verizon on X, they said, “Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves. To help provide some relief to those affected, we will give you a $20 account credit that can be easily redeemed by logging into the myVerizon app.
You will receive a text message when the credit is available. On average, this covers multiple days of service. Business customers will be contacted directly about their credits.
This credit isn’t meant to make up for what happened. No credit really can. But it’s a way of acknowledging your time and showing that this matters to us.
If you’re still having trouble connecting, please restart your device (power down and power back on). This is the fastest way to reconnect your phone to the network.
We are sorry for what you experienced and will continue to work hard day and night to provide the outstanding network and service that you expect from Verizon.”
How to get the credit
To see if the credit is on your account, log in to your Verizon account online or through the app. There should be a notification that you can claim the credit. Some people are reporting that they received a text message directly from Verizon with information on how to claim the credit.
Per people who are redeeming, they are getting one $20 credit per account, not per line.
If you don’t see the credit on your account, you can try contacting customer service to see if there is one that will apply. From what we can tell, this credit is being offered to those who were affected by the outage, not to all Verizon customers.
For more information, reach out to Verizon directly with any questions.
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